Dear All,
Due to the current COVID-19 Crisis we are limiting our office hours. Please be assured all calls and emails will be answered however please be patient with us. If you leave a voicemail on our office lines it WILL be answered as soon as we are able.
Commencing 23 March 2020 our office Opening Hours will be limited to 10:00 – 14:00 to allow for tenants to pay cash rent if office when it is not possible for payment into the bank. We would kindly ask if you are able to pay into the bank that you do so to protect your own health and that of others.
However, our staff will be working remotely 09:00 – 17:00 Monday – Friday. If you are unable to attend the office during this time please contact a member of our staff.
Whilst we appreciate some of our tenants may get into financial difficulties due to COVID-19 we ask anyone affected to contact us so that we can be aware of your circumstance and offer assistance when possible.
Please note that tenants who are already in receipt of housing benefit, universal credit and other benefits should experience no difficulties as benefits are being paid as normal with no cancellations or sanctions during these difficult times.
All property inspections will be cancelled until further notice and non-urgent property maintainance will be cancelled.
If we attend your property for maintainance please ensure that you remain 6 steps away from our staff member(s) at all times.
Our thoughts are with anyone struggling at this time with the current crisis.
Regards
panda Estates
